Frequently Asked Questions
Everything you need to know about shopping with ESSE Purse Museum & Store.
What makes ESSE handbags unique compared to other fashion retailers?
Our collection is carefully curated to reflect the evolution of the 20th-century woman. We offer a blend of high-quality vintage reproductions, contemporary designer pieces, and exclusive museum-branded accessories that tell a story of fashion history.
How do you handle shipping and delivery?
We offer standard and expedited shipping across the United States. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you may return unused items in their original packaging within 30 days of purchase for a full refund or exchange. Please note that certain limited-edition vintage items may be final sale.
Are the materials used in your purses eco-friendly or ethically sourced?
ESSE is committed to quality and ethics. We partner with designers who prioritize sustainable production methods, and we offer a variety of vegan leather options alongside high-quality, responsibly sourced genuine leathers.
Do you offer international shipping?
Currently, we primary ship within North America. For international inquiries, please contact our customer service team directly to discuss shipping rates and customs requirements for your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.